Chargeback
Purchase disputes – know when you can make a chargeback claim
Have you bought something that isn’t as described? And has the retailer refused to give you a refund?
If you paid with your Visa debit, credit or pre-paid card, you could get your money back.
What is a purchase dispute?
If you’re let down by a purchase, your day could be ruined or your travel plans derailed, but when you pay with Visa or Mastercard, you could dispute the payment. This is often referred to as a Chargeback.
In some cases, the dispute is simply because the seller charged the wrong amount or charged twice by mistake, in others, you may have ordered clothes that weren't as described. Or you booked a flight but the airline folded. You might have bought someone a gift for a special day, but it arrives too late - or not at all!
When things go wrong, the first thing to do is contact the seller and see if they can resolve the issue for you. If the business has folded, or they aren’t willing to help, you might be able to make a chargeback claim.
Chargeback's however do have a time limit to be initiated, the time limit is 540 days, this is detailed in the Banking Code of Conduct section 30 & 31 and is governed by the Financial Conduct Authority (FCA).